When our system is unable to process a credit card it is usually because the billing zip code provided during checkout does not match what is on file with your credit card provider. 

Your billing and shipping address do not have to match but your billing address must match what your credit card provider has on file in order for us to charge your card successfully.

If you are still unable to complete your order we can look at the transaction record 24 hours after it was attempted and provide the specific reason for denial at that time.  To get this information contact our Wellness Outlet team at thewellnessoutlet@motionconnected.com or call us at (toll free) 888-593-8868 option 2 or (direct) 920-593-1918.