Unable to Process Credit Card During Checkout
When our system is unable to process a credit card it is usually because the billing zip code provided during checkout does not match what is on file with your credit card provider.
Your billing and shipping address do not have to match but your billing address must match what your credit card provider has on file in order for us to charge your card successfully.
If you are still unable to complete your order we can look at the transaction record 24 hours after it was attempted and provide the specific reason for denial at that time. To get this information contact our Wellness Outlet team at firstname.lastname@example.org or call us at (toll free) 888-593-8868 option 2 or (direct) 920-593-1918.
Was my Discount Applied?
The receipt shown on the Wellness Outlet after checkout shows the total value of your order prior to the application of any payments (gift card/coupon code, or store credit). As long as the payment was shown prior to completing your checkout it was ...
Looking to return a device ordered through the Wellness Outlet? Our return policy is as follows: Store credit will be provided for the return of products within 30 days of purchase when the original box is unopened. All products that are defective ...
How Do Active Minutes Work
What are Active Minutes? Active Minutes are a metric for tracking increased activity levels as recorded by your device. Depending on your device and device manufacturer, active minutes can be calculated in slightly different ways. Typically, active ...
Contact Motion Connected
Have a question not answered in the support articles? Need additional assistance? Let us know by emailing email@example.com or by clicking the support bubble in the lower right corner of this screen. Our business hours are Monday through ...
Setting up a Garmin device
Just received your first Garmin Device? Follow the instructions provided at the link below to setup your device. Step One: setup and link your device with Garmin; click the link below to follow Garmin's directions for this process. Garmin Connect: ...