Apple Health/Watch Data not Syncing
When using Apple Health to sync data to Motion Connected, there are very few common reasons why activity data won't sync to your account.
1. Do you have the Link to Apple Health turned on in your Motion Connected or EHP Healthy Choice app? In order for data to be synced from Apple's Health app to your account you must first setup the Motino Connected or EHP Healthy Choice app to pull/sync your data from Apple Health. This is done by turning on the "Link Apple Health" option on the Motion Connected/Healthy Choice app's settings page, and allowing all permisions.
3. Do you see your data in Apple Health but not in your Motion Conected/EHP account? If your app is showing 0's for activity data, this may be caused by Motion Connected (or EHP Healthy Choice) not having access to your Apple Health Data. To make sure Motion Connected (EHP Healthy Choice) has all the necessary permissions within the Health app:
- Open the Apple Health app.
- Tap your profile picture in the upper-right corner
. - Under Privacy, tap Apps.
- Tap Motion Connected (or EHP Healthy Choice) and turn on all the health categories.
Related Articles
How Motion Connected Receives Your Activity Data
Garmin and Fitbit For participants using a Garmin or Fitbit device, once the account is linked on the Link Device page of the Motion Connected (or Healthy Choice) platform, the data syncing process is fully automatic and cannot be manually forced. ...Apple Health Data Accuracy
The Motion Connected app (or Healthy Choice app for EHP participants) pulls your activity data from the Health app that is pre-installed on all iPhone devices. If the data in your Health app does not match the data from the Apple Watch or other non ...Fitbit Data not Syncing to Motion Connected
If you linked your Fitbit account to Motion Connected (or Healthy Choice for EHP participants) but your data is not syncing to your Dashboard, follow the steps below to help troubleshoot the problem. 1. Is your data syncing to your Fitbit app? Open ...Linking Apple Health to Motion Connected
Motion Connected App To sync activity data (steps and active minutes) from Apple Health to Motion Connected. Open the Motion Connected app and sign-in if prompted. Tap the three dots in the bottom navigation bar to open the menu. Tap on Settings. ...Samsung Health/Samsung Watches
Linking a Samsung watch to the platform is done through the Motion Connected app (or Healthy Choice app for EHP participants) and Health Connect app on Android phones. Linking Samsung Health on Android Phones Before you get started, ensure that the ...