Apple Watch Data not Syncing to Motion Connected

Apple Watch Data not Syncing to Motion Connected

When using Apple Health to sync data to Motion Connected, there are two main reasons activity data won't sync to your Motion Connected account (or Healthy Choice account for EHP participants).

 

1. Do you have the Apple Health App setup and configured to work with your Apple Watch?  This app comes pre-installed on your iPhone and must be setup and configured to work with your Apple Watch in order for the Motion Connected app (or EHP Healthy Choice app) to access the activity data collected by your watch.

2. Do you see your data in Apple Health but not on the dashboard of your Motion Connected app (or EHP Healthy Choice app)?  If your app is showing 0's for activity data, this may be caused by Motion Connected (or EHP Healthy Choice) not having access to your Apple Health Data.  To make sure Motion Connected (EHP Healthy Choice) has all the necessary permissions within the Health app:

  1. Open the Apple Health app.
  2. Tap your profile picture in the upper-right corner 
  3. Under Privacy, tap Apps. 
  4. Tap Motion Connected (or EHP Healthy Choice) and turn on all the health categories.

    • Related Articles

    • Fitbit Data not Syncing to Motion Connected

      If you have linked your Fitbit and Motion Connected accounts and your data is not syncing between them you can use the information below to help troubleshoot. 1.     Check your connection to your Fitbit account on your Link Device page.  You should ...
    • Garmin Data not Syncing to Motion Connected

      If you linked your Garmin account to Motion Connected but your data is not syncing to your Motion Connected Dashboard you can use the information below to help troubleshoot. Check your connection to your Garmin account on your Link Device page in ...
    • Motion Connected App

      Motion Connected App What is the Motion Connected app? The Motion Connected app is the mobile version of the Motion Connected platform.  With the app you have full access to your Motion Connected account right from the palm of your hand.  Access ...
    • Motion Connected Platform Tour

      Use this platform tour article and video* to learn the ins and outs of the Motion Connected app!   *Please note: Motion Connected programs vary by organization. The images below may vary slightly from what you see when logged in to your account. ...
    • Apple Health Data Accuracy

      The Motion Connected app pulls your activity data from the Health app that is pre-installed on all iPhone devices. If the data in your Health app does not match the data from the Apple Watch or other non Apple Health data source, this issue is most ...