Apple Health Data Accuracy

Apple Health Data Accuracy

The Motion Connected app pulls your activity data from the Health app that is pre-installed on all iPhone devices. If the data in your Health app does not match the data from the Apple Watch or other non Apple Health data source, this issue is most commonly caused by the data source priority in Apple Health not being correct.

 

Prioritize Data Sources

To make sure your Health app is showing the correct data you can adjust the priority of the data sources the app accepts data from.  Apple's instructions on how to do this can be found here: https://support.apple.com/en-us/HT204351

Here's how to choose the sources that the Health app uses first:

  1. Open the Health app, then tap the Browse tab.
  2. Tap a category, then tap a subcategory.
  3. Scroll down, then tap Data Sources & Access.
  4. Tap Edit.
  5. Touch and hold the Change Order button  next to a data source, then drag it up or down in the list. 
  6. To turn off a data source so that it doesn't contribute any more data for that category, tap the checkmark next to the source.
  7. Tap Done.

If multiple sources contribute the same data type, the data source at the top will take priority over the other sources. Any new apps or devices that you add go to the top of the list automatically, above your iPhone or iPod touch. 

An alternative option is to turn off the Fitness Tracking feature of your iPhone, this prevents the Health app from counting steps from the movement of your phone effectively limiting the Health app to using your Apple Watch data only. The Fitness Tracking feature is found in your iPhone's settings under Privacy->Motion & Fitness


If the information above does not help to correct your data within Apple Health this is an issue you would have to address with the Apple support team as it would be an issue with how the Health app is interpreting the data it receives.


    • Related Articles

    • Apple Health/Watch Data not Syncing

      When using Apple Health to sync data to Motion Connected, there are very few common reasons why activity data won't sync to your account. 1. Do you have the Link to Apple Health turned on in your Motion Connected or EHP Healthy Choice app?  In order ...
    • How Motion Connected Receives Your Activity Data

      Garmin and Fitbit  For participants using a Garmin or Fitbit device, once the account is linked on the Link Device page of the Motion Connected (EHP) platform, the data syncing process is fully automatic and cannot be manually forced.  For Garmin and ...
    • Linking Apple Health to Motion Connected

      Motion Connected App To sync activity data (steps and active minutes) from Apple Health to Motion Connected. Open the Motion Connected app and sign-in if prompted. Tap the three dots in the bottom navigation bar to open the menu. Tap on Settings. ...
    • Linking Apple Health to EHP Healthy Choice

      With version 2.3.4 (or higher) of the EHP Healthy Choice app you are able to link the EHP Healthy Choice app directly to the Apple Health app on your iPhone.  For Google Fit (Android phones) click here. To sync activity data from Apple Health to your ...
    • Withings (Health Mate)

      To setup Withings devices to sync data to your Motion Connected account refer to the instructions below. To share your data with Apple Health/Google Fit, perform the following steps: Open the Health Mate app. Tap Profile. Scroll down to Health/Google ...