Garmin and Fitbit
For participants using a Garmin or Fitbit device, once the account is linked on the Link Device page of the Motion Connected (or Healthy Choice) platform, the data syncing process is fully automatic and cannot be manually forced. For Garmin and Fitbit devices, the data syncing process looks like this:
Data recorded by Gamin or Fitbit device -> data syncs to the Garmin/Fitbit app -> the Garmin/Fitbit app stores the data on the phone -> the Garmin/Fitbit app uploads the data to the Garmin/Fitbit web servers (data will show in your online Garmin/Fitbit account (website) at this time) -> Garmin/Fitbit notifies Motion Connected there is new data in the account -> data syncs to Motion Connected during the next data pull cycle.
*Motion Connected is not able to access activity data from Garmin or Fitbit until the signal has been released from Garmin or Fitbit verifying new data has been uploaded to the online account (web server).
Apple Health and Health Connect
Participants who are using the Motion Connected app (or Healthy Choice app) to sync activity data from Apple Health or Health Connect should see new data sync every time the Motion Connected app is opened, provided that the link to Apple Health or Health Connect has been enabled on the Settings page.
Other Devices
Participants who are using a device other than a Fitbit, Garmin, or Apple Watch will first need to connect their device's app to Apple Health (iPhone) or Health Connect (Android). The Motion Connected app is also necessary to link to Apple Health or Health Connect. Once the data has synced to Apple Health or Health Connect, the Motion Connected app will pull any new data from within the past 30 days each time it's opened.
*Pro Tips
- Most activity tracking devices store activity data for up to 14 days. Motion Connected recommends participants open any relevant apps at least once per week to ensure data is syncing from the device to the device account.
- Motion Connected cannot access data prior to the Motion Connected account activation date.
- Data starts syncing the day the device link has bee made to Motion Connected. If older data is available, and the Motion Connected account was active during this time, the support team can be contacted to request the older data.
- If activity data does not sync to the online Garmin or Fitbit accounts for more than two weeks (data is held in the app but not pushed to the web server), when Garmin or Fitbit get your data they will only notify Motion Connected of the last 2 weeks worth of data. Any data older than that will not automatically sync.
- If you have more than one activity data source linked to your account you will only receive credit for the higher activity (for each metric) between the multiple sources (data will not be combined).