Contact Fitbit Support

Contact Fitbit Support

Contact information for the Fitbit support team can be found here: Fitbit Contact Us


The Fitbit support team can assist with issues related to data not syncing to the Fitbit servers, device issues, and if necessary (and covered) warranty replacement of your device.

    • Related Articles

    • Contact Garmin Support

      Having an issue syncing your Garmin device to your Garmin account?  Did your device break or malfunction?  The Garmin support team can help troubleshoot these issues and provide a replacement device if the wearable is covered under the manufacturer ...

    • Fitbit Data not Syncing to Motion Connected

      If you linked your Fitbit account to Motion Connected (or Healthy Choice for EHP participants) but your data is not syncing to your Dashboard, follow the steps below to help troubleshoot the problem. 1. Is your data syncing to your Fitbit app? Open ...

    • How Motion Connected Receives Your Activity Data

      Garmin and Fitbit  For participants using a Garmin or Fitbit device, once the account is linked on the Link Device page of the Motion Connected (EHP) platform, the data syncing process is fully automatic and cannot be manually forced.  For Garmin and ...

    • Contact Motion Connected

      Have a question not answered in the support articles?  Need additional assistance?  Let us know by emailing support@motionconnected.com or by clicking the support bubble in the lower right corner of this screen.  Our business hours are Monday through ...

    • Setting up your Fitbit device

      Just received your first Fitbit Device?  Follow the instructions provided at the link below to setup your device. Step One: Create your Fitbit account and link your device to Fitbit.  Follow the instructions at the Fitbit link below to setup your ...