Fitbit Data not Syncing to Motion Connected
If you have linked
your Fitbit and Motion Connected accounts and your data is not syncing between
them you can use the information below to help troubleshoot.
Check your connection
to your Fitbit account on your Link Device page.
should see a message indicating that you are linked to Fitbit
i. If you see a message indicating that Fitbit
failed to maintain the link, relink your Fitbit account and allow up to two
hours for data to begin syncing.
Login to your Fitbit
account at fitbit.com
should be able to see both your activity device and your data on the
i. If you do not see your data here it may have
either not synced to the Fitbit servers yet or you may be syncing your device
to a different Fitbit account (email address/password).
ii. If you see your data here and it isn't syncing
to your Motion Connected account you may have not waited long enough for the
data to sync or you may unintentionally have the wrong Fitbit account linked to
your Motion Connected account.
Contact our support
team (firstname.lastname@example.org) for additional
troubleshooting on this issue. Provide information on what you discovered using
the above troubleshooting so that we can begin troubleshooting from
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