If you have linked your Fitbit and Motion Connected accounts and your data is not syncing between them you can use the information below to help troubleshoot.

1.     Check your connection to your Fitbit account on your Link Device page. 

1. You should see a message indicating that you are linked to Fitbit

                                               i.     If you see a message indicating that Fitbit failed to maintain the link, relink your Fitbit account and allow up to two hours for data to begin syncing.

2.     Login to your Fitbit account at fitbit.com

1. You should be able to see both your activity device and your data on the Fitbit website.

                                               i.     If you do not see your data here it may have either not synced to the Fitbit servers yet or you may be syncing your device to a different Fitbit account (email address/password).

                                              ii.     If you see your data here and it isn't syncing to your Motion Connected account you may have not waited long enough for the data to sync or you may unintentionally have the wrong Fitbit account linked to your Motion Connected account.

3.     Contact our support team (support@motionconnected.com) for additional troubleshooting on this issue. Provide information on what you discovered using the above troubleshooting so that we can begin troubleshooting from there.