Fitbit Data not Syncing to Motion Connected

Fitbit Data not Syncing to Motion Connected

If you have linked your Fitbit and Motion Connected accounts and your data is not syncing between them You can use the information below to help troubleshoot.

  1. First check your connection to your Fitbit account on the Link Device page. 
    1. You should see a message indicating that you are linked to Fitbit
    2. If you see a message indicating that Fitbit failed to maintain the link, relink your Fitbit account and allow up to 3-4 hours for up to the last 30 days of data to resync from Fitbit.
  2. Lastly contact our support team (support@motionconnected.com) for additional troubleshooting on this issue. Provide information on what you discovered using the above troubleshooting so that we can begin troubleshooting from there. 

If you do not know your Fitbit account information or cannot get your data to upload to the Fitbit app or your Fitbit account you can contact the Fitbit team using their contact information found here for further assistance.


    • Related Articles

    • How Motion Connected Receives Your Activity Data

      Garmin and Fitbit  For participants using a Garmin or Fitbit device, once the account is linked on the Link Device page of the Motion Connected (EHP) platform, the data syncing process is fully automatic and cannot be manually forced.  For Garmin and ...

    • How Fitbit Data Syncs to Motion Connected

      Data recorded prior to the day you link your Fitbit account to Motion Connected will not automatically sync to your Motion Connected account.  Below are the details on how Motion Connected gets activity data from the Fitbit system. Please note that ...

    • Garmin Data not Syncing to Motion Connected

      If you linked your Garmin account to Motion Connected but your data is not syncing to your Motion Connected Dashboard, follow the steps below to help troubleshoot the problem. 1. Is your data syncing to your Garmin app? Open the Garmin Connect app on ...

    • Data Not Syncing Correctly from Google Fit to Motion Connected

      With the link to Google Fit enabled, the Motion Connected app (or Healthy Choice app for EHP participants) pulls data from Google Fit on Android phones each time it’s opened. If you’re having issues with your data syncing correctly, follow the ...

    • Motion Connected App

      Motion Connected App What is the Motion Connected app? The Motion Connected app is the mobile version of the Motion Connected platform. With the app you have full access to your Motion Connected account right from the palm of your hand. Access ...