Fitbit Data not Syncing to Motion Connected
If you linked your Fitbit account to Motion Connected (or Healthy Choice for EHP participants) but your data is not syncing to your Dashboard, follow the steps below to help troubleshoot the problem.
1. Is your data syncing to your Fitbit app?
Open the Fitbit app on your phone and verify that your data is syncing there. Data must first sync to the Fitbit app and Fitbit's servers before it can reach our system.
2. Is your Fitbit account linked to Motion Connected without error messages?*
Log in to your Motion Connected account and go to the "Link Device" page to verify that your Fitbit account is linked to your Motion Connected account. If an error message if displayed, hit "Delink" and relink to Fitbit, allowing up to 4 hours for data to start syncing.
*Note: If you've recently merged your Fitbit account with a Google account, please relink Fitbit on your Link Device page using your Google login to allow data to sync again.
3. Fitbit.com will show the last time activity data uploaded to their servers from your account. What is the last sync time displayed in your online account?
If steps 1 and 2 did not help, the next step is to log into your account at Fitbit.com (not the app) and check the last sync time. You can do so by going to Dashboard > 
. This will help determine what issue is occurring.
a) If your last sync was recent, you might have not waited long enough for the data to sync to Motion Connected (especially if the last sync was less than 24 hours ago) or you might have unintentionally linked the incorrect Fitbit account to Motion Connected.
b) If you do not have a recent sync but see activity data in your Fitbit app, you likely have two Fitbit accounts. We recommend confirming your Fitbit login on the Fitbit app because this is the account your watch is paired with. Depending on how your Fitbit account is set up, you can find either the Google account or the email address associated with it under the Settings (round profile icon in the upper right).Once you've confirmed your login credentials, relink to Fitbit on the Link Device page.
Lastly contact our support team (support@motionconnected.com) for additional troubleshooting on this issue. Provide information on what you discovered using the above troubleshooting, so that we can begin troubleshooting from there.
If you do not know your Fitbit account information or cannot get your data to upload to the Fitbit app or your Fitbit account you can contact the Fitbit team using their contact information found here for further assistance.
Related Articles
How Motion Connected Receives Your Activity Data
Garmin and Fitbit For participants using a Garmin or Fitbit device, once the account is linked on the Link Device page of the Motion Connected (EHP) platform, the data syncing process is fully automatic and cannot be manually forced. For Garmin and ...Garmin Data not Syncing to Motion Connected
If you linked your Garmin account to Motion Connected but your data is not syncing to your Motion Connected Dashboard, follow the steps below to help troubleshoot the problem. 1. Is your data syncing to your Garmin app? Open the Garmin Connect app on ...How Fitbit Data Syncs to Motion Connected
Data recorded prior to the day you link your Fitbit account to Motion Connected will not automatically sync to your Motion Connected account. Below are the details on how Motion Connected gets activity data from the Fitbit system. Please note that ...Data Not Syncing Correctly from Google Fit to Motion Connected
With the link to Google Fit enabled, the Motion Connected app (or Healthy Choice app for EHP participants) pulls data from Google Fit on Android phones each time it’s opened. If you’re having issues with your data syncing correctly, follow the ...Motion Connected App
Motion Connected App What is the Motion Connected app? The Motion Connected app is the mobile version of the Motion Connected platform. With the app you have full access to your Motion Connected account right from the palm of your hand. Access ...