Data Not Syncing Correctly with Health Connect

Data Not Syncing Correctly with Health Connect

If you are using the third-party app Health Connect  to sync your Samsung activity, and you find that your data is not syncing correctly to the Google Fit app, we recommend verifying that the following settings are selected in your Health Connect and Google Fit apps:

1. Open Health Connect . Tap on "App Permissions" then tap on "Fit".
2. Turn off "Allow All" if it is turned on.
3. Toggle on everything below "Allowed to read". Scroll down and toggle off everything under "Allowed to write".
4. Go back to App Permissions and tap on Samsung. Repeat the same steps under Samsung but in the opposite order: Toggle off everything under "Allowed to read." Toggle on everything under "Allowed to write".

Next, verify that Activity Tracking is turned off in the Google Fit app: 

1. Open Google Fit .
2. At the bottom, tap Profile.
3. At the top, tap Settings 
4. Under “Tracking preferences,” turn Track your activities off.

After making changes to the settings, please allow up to 24 hours for data to start syncing to Google Fit. For further support and troubleshooting for Health Connect, please visit Google's pages [here].
    • Related Articles

    • How Motion Connected Receives Your Activity Data

      Garmin and Fitbit  For participants using a Garmin or Fitbit device, once the account is linked on the Link Device page of the Motion Connected (EHP) platform, the data syncing process is fully automatic and cannot be manually forced.  For Garmin and ...
    • Apple Health/Watch Data not Syncing

      When using Apple Health to sync data to Motion Connected, there are very few common reasons why activity data won't sync to your account. 1. Do you have the Link to Apple Health turned on in your Motion Connected or EHP Healthy Choice app?  In order ...
    • Apple Health Data Accuracy

      The Motion Connected app pulls your activity data from the Health app that is pre-installed on all iPhone devices. If the data in your Health app does not match the data from the Apple Watch or other non Apple Health data source, this issue is most ...
    • Data Not Syncing Correctly from Google Fit to Motion Connected

      The Motion Connected app pulls activity data from Google Fit on Android phones when you have it linked. If you use Google Fit to connect data from another app such as Zepp or Misfit, and you find that your data in Google Fit and Motion Connected do ...
    • Garmin Data not Syncing to Motion Connected

      If you linked your Garmin account to Motion Connected but your data is not syncing to your Motion Connected Dashboard, follow the steps below to help troubleshoot the problem. 1. Is your data syncing to your Garmin app? Open the Garmin Connect app on ...