Data Not Syncing Correctly from Google Fit to Motion Connected
With the link to Google Fit enabled, the Motion Connected app (or Healthy Choice app for EHP participants) pulls data from Google Fit on Android phones each time it’s opened. If you’re having issues with your data syncing correctly, follow the troubleshooting steps below.
1. Verify that your data in Google Fit is accurate.
If your activity data in Google Fit isn’t accurate, there may be an issue with the Google Fit app or your device. Visit Google’s support pages for further troubleshooting.
2. Activity Tracking
If you use Google Fit to connect data from a device other than your phone, verify that activity tracking is turned off* in Google Fit by following these steps:
A) Open Google Fit.
B) At the bottom, tap Profile. On the next page, tap Settings.
C) Under “Tracking preferences,” turn Track your activities off.
*Please note, if you are using your Android phone alone to track activity, you will need activity tracking turned on in Google Fit.
3. Reset the Link
A) Open the Motion Connected app (or Healthy Choice app for EHP participants). Tap the 3 dots in the bottom right corner, then tap on Settings.B) Remove the link to Google Fit.D) Close the Motion Connected app and restart your phone.F) Once restarted, return to the Motion Connected app (or Healthy Choice app) and go to the Settings page to re-link to Google Fit.
4. Hit the Sync Now button.
Afterwards, go to the Dashboard to check if your data has synced.
If you need assistance with these troubleshooting steps, please feel free to contact us using the contact information located at the bottom of this page.
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