Contact Motion Connected

Contact Motion Connected

Have a question not answered in the support articles?  Need additional assistance?  Let us know by emailing support@motionconnected.com or by clicking the support bubble in the lower right corner of this screen.  Our business hours are Monday through Friday 7:30 a.m. to 4:30 p.m. CST.

If you are contacting us during our business hours, you can expect your request to be processed within 2 hours.  If you are contacting us outside of business hours, we will process your request as soon as possible the next business day.
 
We can also be reached by phone during our business hours at (toll free)1-888-593-8868 option 1 or direct at 920-593-1919.

    • Related Articles

    • Motion Connected Platform Tour

      Welcome to Motion Connected, your wellness platform! In Motion Connected you can complete wellness activities, participate in challenges, and find personal health tracking tools. Continue reading to view a brief tour and description of each page ...

    • How Motion Connected Receives Your Activity Data

      Garmin and Fitbit  For participants using a Garmin or Fitbit device, once the account is linked on the Link Device page of the Motion Connected (EHP) platform, the data syncing process is fully automatic and cannot be manually forced.  For Garmin and ...

    • Fitbit Data not Syncing to Motion Connected

      If you linked your Fitbit account to Motion Connected (or Healthy Choice for EHP participants) but your data is not syncing to your Dashboard, follow the steps below to help troubleshoot the problem. 1. Is your data syncing to your Fitbit app? Open ...

    • Garmin Data not Syncing to Motion Connected

      If you linked your Garmin account to Motion Connected but your data is not syncing to your Motion Connected Dashboard, follow the steps below to help troubleshoot the problem. 1. Is your data syncing to your Garmin app? Open the Garmin Connect app on ...

    • Motion Connected App

      Motion Connected App What is the Motion Connected app? The Motion Connected app is the mobile version of the Motion Connected platform. With the app you have full access to your Motion Connected account right from the palm of your hand. Access ...