This Frequently Asked Question (FAQ) guide is here to provide quick answers to scorecard related questions. Commonly asked questions will be continually added and updated in this article to help provide the most up to date information to our members.
How do I earn points:
Points on the scorecard can be earned a number of ways; including being auto awarded, manually awarded by your program administrator, or tied to the completion of specific requirements. For specific details on earning the points for each item in your scorecard click the item title and read through the description.
When are my points awarded?
Points are awarded immediately upon completion of the assigned tasks in the scorecard. This may be taking a weight or blood pressure reading at your organization's kiosk or clicking the submit button within a specific scorecard item.
Some items do require a review and approval from your program administrator(s) before your points are awarded. After clicking submit a message will be displayed in the item details indicating that your points are pending approval.
"Not a valid comment."
if after clicking the submit button you get the "Not a Valid Comment" error message; this indicates that the text that you entered in the text box for that item contained an invalid comment character.
This is most commonly caused by pressing the "enter" button on your keyboard to create a new line in the text box.
Document for Upload?
If your organization has provided us a document that you need to complete and upload to your scorecard in order to earn points that document will be available for download on the right hand side of the item details page in the scorecard.